CUSTOMER CARE​
As an independent artist, it matters greatly to me that every order is a success and that you're 100% happy with your purchase. If, for any reason, you're not satisfied, please reach out to me as soon as possible to address your concerns. You can do this by completing the contact form here. I aim to respond to all queries within a day.
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Shipping
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United Kingdom (mainland only)
Small prints £5
Large prints £8
Original paintings from £15
All UK orders are sent tracked.
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European Union
Small prints £15
Large prints £20
Original paintings from £40
All EU orders are sent tracked.
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United States
Small prints £25
Large prints £30
Original paintings from £50
All US orders are sent tracked.
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Large original paintings may incur higher shipping costs depending on size and destination. If this applies, I will confirm before dispatch.
All original artworks are insured during shipping.​​
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ORDERS & PAYMENT METHODS​
On www.jennholmesart.com, the following payment methods are accepted: credit or debit card (MasterCard, Visa) or PayPal. Orders will only be prepared once payment is received and confirmed. You will receive an order confirmation at the email address you provided during checkout. If you do not receive an email, please check your spam/junk folder or complete a contact form.
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Orders may take up to 10 working days to be delivered in rare cases. You will be notified via e-mail of any delays.
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Any questions? Check out the FAQ or get in touch.
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RETURNS & EXCHANGE POLICY​
Every measure is taken to ensure your print arrives in perfect condition, but if your order has been damaged in transit, I will request it be returned before I re-issue your order free of charge. Return shipping costs will be the buyer's responsibility.
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If the replacement is sold out or no longer available, I will not be able to offer a replacement but will refund a percentage of the purchase price, depending on the extent of the damage.
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PRIVACY POLICY & COOKIES
At JennHolmesArt, your browsing and purchasing experience should be risk-free, and you can be certain that your data is in no way sold or traded with other companies for marketing purposes. This Privacy Policy outlines in greater detail how adarkerline.com may gather your data, how it is used and, under strict conditions, how it is disclosed to others in a secure manner, for analytical purposes only.
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WHAT DATA DO WE COLLECT?​
JennHolmesArt uses cookies to collect information about your browsing and purchasing behaviour when accessing this website. This includes information about the pages you have viewed, items selected, products bought, and your journey around the website. This is used for analytical purposes only and helps to improve the usability of the site.
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GOOGLE ANALYTICS​
When you visit www.jennholmesart.com, a tool called Google Analytics will collect data which illustrates how the website is being used. The data collected is not specific to you as an individual user. We do not attempt, nor do we allow others, to personally identify you.
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MAILING LISTS​
JennHolmesArt.com uses a third-party provider named MailChimp to deliver all newsletters. This third-party tool provides the ability to track and improve all newsletters by understanding data such as which links were clicked, if or when e-mails were opened, and more. If you wish to see MailChimp’s Privacy Policy, please find this here.
You can unsubscribe from the mailing list at any time by clicking on the link at the bottom of any email sent to you from JennHolmesArt.com
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ORDER FULFILLMENT​
Orders are received and fulfilled by a third-party payment provider. The data collected relates directly to your order and its fulfillment and will not be used for marketing purposes unless your permission is directly given for JennHolmesArt to do so. If you wish to know more about how your order details are used, please complete a contact form here with your query.
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THIRD PARTIES​
Apart from the above-mentioned third parties, jennholmesart.com does not share your data with any other third-party company or organisation.